West Country Guns
Call 01984 623 829
Terms & Conditions

Terms & Conditions

Below is West Country Guns Terms & Conditions policy, if you have any queries that aren't covered here please feel free to contact us here.

Refunds and Exchange

If you are not completely satisfied with any item that you buy from us simply return it for a full refund. The goods must be unused, in original condition and complete with all original packing and must be returned within 14 days of delivery. Items obtained as a special order for you cannot be returned.

Please include a copy of your invoice and a brief description of the problem you have with the item.

We would advise that you send the goods by recorded delivery, West Country Guns cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Please return to:
West Country Gun Shop
The Square

Tel: +44 (0)1984 623829
Fax: +44 (0)1984 624553

Cancellation of Order

You may cancel your order for goods at any time up to the 7th working day after you receive the goods, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Once you have notified West Country Guns that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and in any event, within 30 days of the cancellation provided you return the goods in their original condition, West Country Guns will make any other refunds necessary.

Stock Availability

Occasionally some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website and where possible we will offer alternative items on customer approval. If this is not possible we will place out of stock items on back order and it will follow as soon as possible on a separate delivery.

Customers can choose to accept a partially complete order at the time of checkout. If any items are likely to take more than three weeks West Country Guns will contact the customer to check with whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.